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Discover the directory of 227 Customer Experience, Service & Success SaaS applications available.
We believe in customer service that is human, remarkable and easy to a customer. Try our friendly and beautiful app to a better customer experience.
We are the global leader in customer experience management, using innovative customer flow technologies to reduce wait times and improve customer flow.
Agent.ai provides artificial intelligence customer service software to help businesses connect with their customers and increase support team productivity.
Akita's Customer Success Software helps your Customer Success Manager to monitor account health and customer data to lower your churn rate and increase revenue.
The Flexible Customer Success Platform Don't get boxed in. Amity adapts to your business. Join the hundreds of companies already using Amity every day.
Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.
Listen, retain, and engage your mobile customers w/ Apptentive's in-app messaging, native surveys, customer feedback, ratings prompts, and customer support.
Analytics for customer data. Know your customers better. Engage them in a personalized, relevant way. Real-time, actionable customer insights for your team.
Appzi helps you collect user feedback and visual bug reports so you can build better products. Easy setup - No coding required - Works inside your website.
Azuredesk.co is an online customer service software and support ticket help desk application for small business and fast-growing companies. Get a free trial today!
Bolstra is a state of the art Customer Success Management platform that allows you to engage your customers and drive towards their desired outcomes.
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Brand Embassy helps companies to Acquire, Retain and Grow customers through digital customer service, at scale
Whether through chatbots, a virtual agent or a conversational digital assistant, digitalCX lets you manage automated conversations at scale.
Innovative contact center WFO from Calabrio. An integrated solution for call recording, quality assurance, workforce management, analytics and reporting. Learn more.
Customer service and help desk software with live chat, email, WhatsApp and Facebook Messenger
Cayzu.com is free online cloud-based customer service software Solutions help desk, Best CRM Software, ticketing System, Top Saas, IT, support small business
Create and publish user onboarding, product tours and tooltips without engineering.
Chataroo - Live Help, Live Support Software, Live Chat service and website monitoring, Help desk ticketing system - For ALL Customer Support and Live Assistance
We are a new generation tool helping companies collect open-ended feedback at scale.
Your customer happiness feedbacks are planned, executed, reviewed and analyzed form your customers based on customer experience about the products or services provided. The real-time customer feedbacks are analyzed and measures are linked to the customer happiness index.
ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.
Have you ever wondered if there's a way to provide customer support wherever your customers go? Cingo is the cross-platform, fully-equipped, omni-channel solution that empowers you to do just that.
Customer experience management has never been easier than with Clarabridge's industry-leading text analytics & CEM software.
Create engaging customer surveys with Clicktools that map responses directly into Salesforce. Clicktools' customer feedback software help you transform your customer experience and get insights for improvement across the whole customer journey.
Our customer satisfaction software tool helps you survey customers, measure satisfaction and identify those that are unhappy.
ClientSuccess is customer success software that helps SaaS companies reduce churn and grow their customers. Ranked #1 for usability by G2 Crowd.
Our Customer Experience Management software helps global enterprises improve customer experience, track customer journeys and boost profitability.
ConvertFox helps sales, marketing, and support teams to communicate with customers on one platform. Sign up for free up to 1,000 contacts and pay as you go.
Measure Customer Experience (CX) with Core Realtime. Net Promoter Score, NPS, VOC, CSAT, CES via mobile surveys post an inbound call.
CredSpark is a powerful interactive content platform that helps you maximize the potential of your audience.
Deskero is a simple, flexible and social-aware helpdesk software and support ticket system to take care of customer service with a few clicks.
The Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations.
Deliver personal support on phone, email & chat from your browser in a simple & easy to use interface. We make it as easy to talk with your customers as it is with your friends. Dixa can be set up in minutes without assistance from IT and requires no maintenance or installation. 14-day free trial.
Dossier is an app for organizing customer conversations, no matter where it happens, with zero disruption to the ways you already communicate. Based in San Francisco, Dossier is helping business owners, business professionals and teams around the globe intelligently sync their customer communication channels and organize documents, tasks and more. Welcome to a new way to build better customer relationships and a better business.
Dressipi is the leader in fashion personalisation, increasing AOV and decreasing returns. Click here and learn what benefits it could bring to your business.
Drift is the leading conversation-driven marketing platform. With Drift on your website, you can turn your traffic into qualified meetings using our bots 24 hours a day, 7 days a week.
Used by Fortune 500 companies right through to small SaaS sites, elevio helps you increase user engagement and loyalty, while dropping support costs.
Emolytics measures customer experience through the prism of emotion, scientifically, helping businesses make informed decisions that impact results
Envision-Enterprise-class desktop, speech analytics, call/compliance recording, quality assurance, Workforce Management, coaching, eLearning.
Eptica provides conversational & collaborative solutions powered by AI to enhance digital CX, enabling you to engage in meaningful conversations with customers.
For Education, Corporate Learning, Events: Unleash the power of participant feedback to solve your greatest challenges. Boost Response Rates, Deliver Results
Research customer experience of the entire customer journey in real-time – across all online and offline channels, through diary studies with mobile ethnography.
Turn 1 click customer feedback into positive reviews on sites like Yelp and Google, more repeat business and more referral business.
Best online tool for Amazon feedback and product review management - trusted by merchants in over 100 countries.
Customer service software and support ticket software. Helpdesk software used by organizations worldwide. Cloud or on premise solution. Free 30 day trial.
Turn customer insights into an action plan with ForeSee’s multichannel customer experience analytics for web, mobile, contact centers, and more. Learn more.
An online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Sign up for a free trial today!
1-888-436-3797 | Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.
Remote support, screen sharing, mobile device support, and integration API's make it easy; With GoToAssist easily identify, diagnose, and solve issues fast.
Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.
At Gladly we set out to reinvent customer service.
Gnatta is the more intelligent customer service software solution, designed with your business in mind. Book a free demo today!
See why 6,000+ businesses have made the switch to the world’s simplest help desk. Only $19 per user. Sign up for free today.
Use Guideblocks to provide personalized and dynamic user assistance without developers and additional coding. Seamlessly onboard new users or teach existing ones to use new features. Keep in sync help docs with ongoing changes in your web app.
Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Schedule a One-on-One Demo
Heeduser is the customer engagement platform that helps companies build better relationships with their customers and prospects, through the better online customer community
Hello Vera offers advanced AI customer service across multiple channels including chat, email, SMS, Facebook Messenger and Twitter. Vera can resolve custome
Easy to use Customer Experience platform to turn customer feedback business impact, driving your customer centric culture.
Help.com - Increase your online sales today with Live Chat & Help Desk Software
Make every customer service interaction a more human one. Use Help Scout. Trusted by over 8,000 businesses in 140 countries. Get started for free.
HelpCrunch Live Chat: Turn prospects into customers, drive sales and improve retention with a rich toolbox combining modern live chat, in-app messenger, email marketing, CRM and marketing automation.
Improve interaction with your customers and boost conversion rates by 40% with live chat software from HelpOnClick. Enhance communication online.
Create interactive user guides and onboarding to help users through your website or web app, improving user engagement and to achieve your business goals.
Helprace is a customer service software suite linking a ticket system with help desk software, giving customer support agents a complete helpdesk solution.
Helpshift is a customer support platform for mobile apps. Improve customer experience, drive higher ratings and increase retention. Request a demo.
HelpSite is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business. Get started for free!
The #1 Open API platform for digital customer engagement.
Help Sumo is an fast, elegant and trusted online based help desk software that provides professional support to your products and services.
Inbify is a customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over native phone features like SMS or MMS.
Light the way to success for your users - Guide your users with interactive tours, tips and tutorials to reach their goals and get results.
Expose customer behavior patterns that help you optimize the lifetime value of your users.
Intouch Insight technology solutions give businesses meaningful, actionable insights for improving the customer experience and driving operational excellence.
Turn visitor feedback into better experiences with iperceptions' digital Voice of the Customer solutions. Our voice of the customer surveys and enterprise feedback management are leveraged by Fortune 500 companies.
All the tools you need in a single platform to create and manage each customer touch-point from Marketing Automation to Loyalty, eLearning and more.
Customer Service Software and Help desk Support Software by Kapdesk. Lets your customer support begins with email, Live Chat, Phone and Ticketing Software.
Help Desk Software and Customer Service Software that helps you be more productive and build customer loyalty. Join over 131,000 customer support heroes and start your free trial today!
Keatext is a text analytics and reporting app that transforms your unstructured customer feedback analysis into actionable insights.
Kofax document, robotic and financial process automation software digitally transforms business with capture, BPM, RPA, analytics and mobile.
Kundo tillhandahåller moderna verktyg för digital kundservice. Våra molntjänster ger er bättre och mer effektiv kunddialog.
Kylie.ai provides ai for customer support organizations. Kylie clones your best agents to automate customer care. Questions? Call us at 1-415-463-7870.
Führender Anbieter von Contact Center Softwarelösungen für die automatisierte, schriftliche Kundenkommunikation auf Basis von Künstlicher Intelligenz...
Great customer service starts with better Help Desk Software. Get started in 5 minutes with a 14-Day Free Trial. SaaS or On-Premise.
Engage with your customers via SMS and solve their issues quickly, while managing your online reputation.
LiveZilla Live Support Software featuring Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats and Operator to Operator Chats.
LobbyCentral providing check-in software, online appointments, and kiosk for banks, credit unions, healthcare, vets, schools, and governement.
Multi-channel ticketing More> Support & training More> Consultation & customisation More>
We’ll take care of customer support for you — faster responses, smaller backlogs, and happier customers. We help growing companies provide great customer support.
Reduce churn and increase revenue with Lumoa's customer experience management software solution. Understand what drives your customer experience in an easy and affordable manner. Collect, analyze, control and take actions on your customer feedback.
M-ize Customer Experience Strategies help company or brands in engagement of customers with one another, with Smart End-To-End Solution like Smart Channel and Smart Blox to Maximize Customer Lifetime value.
MaritzCX provides Customer Experience software (CX) and research to help you respond to the Voice of the Customer instantly through our CX Platform.
What we do Since 2011, MediaTech Solutions has been providing Instant eXperience®, a leading real time Feedback Management solution What our solution offers
MetrixLab is a global Market Research Company, offering customer insight services & market research data for businesses of all sizes around the globe.
Mi4biz is a Cloud Solution for Customer Service Management and Complaint Management. Mi4biz is Easy to Customize, Multi-Channel with Workflow. Try it!
MindTouch is intelligent knowledge software that improves support agent productivity, increases ticket deflection, and fuels self-service support.
Mopinion is all-in-1 software to collect and analyse user feedback. Improve your digital channels such as websites and apps with our leading technology.
MyFeelBack helps companies capture the customer insights they need to make data-driven decisions and improve their businesses.
Nanorep provides personalized customer self-service, virtual assistant and chatbot solutions, accessible at any touchpoint along the customer journey
Customer Success software to proactively reduce customer churn, manage your customer lifecycle, and drive account expansion for B2B Software-as-a-Service (SaaS) Customer Success teams.
Helpware provides exceptional customer experience and back office support outsourcing with maximum efficiency and effectiveness.
Newgen Software is a leading provider of Business Process Management (BPM), Enterprise Content Management (ECM), CCM, DMS, Workflow and Process Automation.
Nickelled simple SaaS onboarding software makes step-by-step tours easy and fast. Used for onboarding, training and support by the World Bank, Ebay and more. 100% Free trial and zero coding required.
Die Wissensdatenbank unterstützt Ihren Support durch künstliche Intelligenz. Erhöhen Sie Ihr Servicelevel durch das OMQ self service, OMQ plug-in und dem OMQ service center.
Iridize is a powerful Enterprise Grade platform for flexible employee training and onboarding web users.
The Science-First Optimove Relationship Marketing Hub orchestrates hyper-targeted customer communications at scale, empowering brands to drive growth through CRM automation.
Customer Experience Software & Expertise at your service. Listen, interpret, act, and monitor feedback to continually improve customer satisfaction and operations.
Pertinent.io - Help users with relevant knowledge base help articles in context of the page.
Enterprise level customer service and support software at a fraction of the price. PhaseWare is a completely configurable solution. Start a Free trial today!
Mit 350 Mitarbeitern beraten wir mit Umsetzungskraft, entwickeln innovative Softwareprodukte und erbringen hochwertige IT Services und Supportleistungen.
Preferred Patron is the top Customer Loyalty Software Program for businesses in any industry of any size. You get a complete customer loyalty system, with build-in CRM, promotion and rewards managment, email marketing and SMS text message marketing plus gift card processing.
Primary Intelligence delivers outcomes for B2B marketing, sales, and product leaders through Win Loss Analysis and Customer Experience Analysis programs.
Send Net Promoter Score ® surveys to your customers and gather actionable feedback. Customize brand and language. Add their preferred language to your CSV and Promoter Ninja will do the rest.
the ultimate Ecommerce sales chat platform Powering customer interaction for winning eCommerce brands predict what visitors want Proonto tracks visitor behavior in real time to identify potential customer intent. The engagement-engine then targets visitors that would more likely benefit from assistance. This machine-learning algorithm results in +17% revenue growth
Follow on real-time your customer or employee satisfaction from easy surveys displayed on tablet kiosks. Collect many feedback and use them to improve their experiences.
Customer Experience Management for your multichannel online presence. See how to help your customers while improving your bottom line. Learn more.
Ticketing system or customer service Help Desk Support PHP Software download for small business or online store, best retail service desk solution for it support company, free trial
ReachOut is a service management software for conducting inspections, managing work orders and easier communication with your team. First 3 users are free.
Powerful software for delivering worry-free IT support. Codeless, easy to use yet flexible, web-based help desk. It’s the perfect tool to improve service and support.
Social customer service software for support teams. Solve customer issues on social, crush your queue, and get to inbox zero–faster.
Responster gives you the clarity, collaboration, and control you need to power your feedback process - company-wide. Design and share engaging surveys in minutes and learn how to improve your business with actionable insights in real-time.
SaleMove enables companies to identify, communicate, and engage website visitors through live chat, video chat, audio, & CoBrowsing provide a better customer experience.
salesEQUITY is a Customer Experience Management tool that focuses on measuring your customer journeys. We bring to life the different touch points that could affect revenue and churn by highlight and diagnosing problem areas affecting your customers.
Salesmachine monitors your customer health in real-time and informs your team who need attention, why and how to drive them to success.
Harvest meaningful insights from your feedback ecosystem to gain tremendous returns for your company
Meet Satmetrix NPX, where technology, expertise and data collide to deliver customer experience management (CEM) success.
Software for a better customer experience. Satsum helps you measure and improve your customer experience. Because happy customers buy more, refer more and spend more.
Replace unstructured work patterns with intelligent workflows. Improve service levels, energize employees, and enable your enterprise to Work At Lightspeed.
ServiceRocket enables customer success for software companies and their enterprise customers through training, utilization and support services.
AT A GLANCE VIDEO SESSIONS 100,000 More than 100,000 video assistance sessions were completed using the
SightMill: Innovative Net Promoter Score Survey Software For Web, Email and Event Customer and Employee Feedback
SignupLab gives you the tools to drive and automate subscription-based B2B sales. Couple of clicks and you get all sign-ups, customers and subscriptions organized in fully automated sales funnel. Get started today by syncing with services like Stripe, Intercom and MailChimp!
Interact with your leads and customers wherever they are from a single point in space: Slack! Sign up for Free!
Our business email server, team chat, online help desk and web analytics software will help your business succeed. For business or personal users worldwide.
Sodash, whether its just you connecting and engaging with customers over social or a whole team of agents, SoDash grows with you.
Solvvy, the only self-service platform designed for the modern enterprise, is delivered by sophisticated artificial intelligence and machine learning.
Looking to increase your business's customer digital engagement? Visit Sparkcentral to learn more about our social media based customer service platform.
Add a stunning testimonial widget to your site in minutes and showcase your customer testimonials. Boost trust and conversions. Free Forever.
Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.
One-click business & growth analytics for Intercom. We import your Intercom data and build professional reports. We have insights on Acquisition, Engagement, Retention, Segments & Tags and Customer Service.
StellaService helps companies measure, benchmark and improve their customer service, and drive increased customer satisfaction.
Strikedeck is the fastest and the most connectable Customer Success Automation Tool. Strikedeck uses machine learning and predictive analytics to bubble up insights and alerts about customer health, sentiment, and engagement.
Chloe, our Artificial Intelligence system makes your business smarter
SupportBee's ticketing system helps your team collaborate on customer support tickets. Easy to setup and use so everyone in your company can get involved in customer support. Free for upto 3 users!
Support software that helps small to medium-sized businesses deliver awesome customer service with enterprise-level features and affordable pricing.
Measure and improve customer experience with Surveypal. Join more than 10 000 users worldwide and turn your feedback into action!
Guide and grow your business relationships. Synap helps relationship managers and success teams build long-term value.
Get anonymous customer feedback by text message (and reply in real-time). Address customer complaints privately.
The most comprehensive & feature rich loyalty program on the market. Keep your customers coming back with a rewards program fully branded to your business
TeamSupport specializes in customer support software for B2B. Improve your company's customer service while reducing costs. Learn more about our software here.
Temper lets you easily measure customers' moods at every touchpoint over time so you can see how changes to your product or service affect overall satisfaction.
Better, simpler, customer support software. Help desk, forums, knowledge base, email and happier customers.
Thematic is a customer feedback analysis solution. We turn free-text comments into interactive reports. Learn what impacts NPS of your customers!
Thunderhead help businesses achieve complete harmony with their consumers, through personalised customer engagement strategies and solutions.
Simple, beautiful customer support.
Tonkean is a management tool that uncovers your business reality by intelligently surfacing answers that are only tangible when human input meets data.
Topbox uncovers the source of customer friction points by analyzing phone calls, chats, emails, social media, product reviews, app and website feedback, as well as customer surveys from your customers and potential buyers. Topbox leverage your contact center, social, logistics and product data to improve customer experience, drive revenues and control operating costs.
With Totango’s leading, open approach to customer success, companies can enable the three necessary components of a successful E2C Enterprise to Customer growth strategy: customer-centric data, customer engagement, and enterprise impact.
The Customer Success Platform, Trustfuel helps customer success teams collaborate smarter, create advocates and reduce churn.
UXprobe remote user testing tool is the fastest and easiest way to see real users use your site. Videos of users & their screens, automatic success metrics.
USAN provides omni-channel customer engagement solutions that can deliver a seamless customer experience and prevent broken customer journeys. Learn more about our Metaphor omni-channel, IVR and contact center platforms, as well as WFM solutions.
Complaint Management Solutions and complaints handling software - user friendly and scalable feedback management solutions optimised for your business.
UserIQ combines user intelligence, targeted engagements, and customer health to empower SaaS companies to ignite growth beyond the funnel™.
userinput.io - Get on-demand feedback from real people on your website or idea and learn how to improve
Userlane helps people understand any software instantly. Therefore Software Onboarding and Software Training can be personalised and automated. Sounds too good to be true? See yourself how being guided makes you feel.
Usermind's Customer Engagement Hub platform creates a single view of the customer and orchestrates customer experience across systems and teams.
Product management software that transforms how businesses capture and analyze feedback to prioritize the roadmap and make strategic product decisions.
Collect client feedback and hear your customer voice to drive positive change, improve retention and faster growth. Valuiza can help.
B2B Customer Engagement Strategies
Machine Learning for the Industrial Internet of Things
Wizper est la première app conçue pour aider vos gestionnaires à améliorer l'expérience client en transformant vos données clients en conseils applicables.
Worthix is the 1st Customer Survey Built With Artificial Intelligence, providing a true CX KPI and the ability to create profitable customer experience.
Get customer feedback with simple one-click email and website surveys.
A platform for creating decision trees that integrate with CRMs, Websites and Enterprise applications. Start for free!
Start collecting Net Promoter Score (NPS) feedback, analyze insights & close the loop ✓ The leading NPS® platform for e-commerce teams ✓ Customized surveys ✓ High response rates ✓ Real time feedback ✓ Text analytics through Smart Labels ✓ Hosting in Germany ✓ Try zenloop for free and generate immediate insights!
Zingtree makes building and sharing interactive decision trees a snap. Get started free.
Zoho Assist is a remote support and remote access software crafted for SMBs. Try it free today to know how it matches your exact support requirements.
Zoho Desk is context-aware customer service software that helps you put your customers at the heart of the company. Sign up for a free trial.
Easily create online surveys and questionnaires for free. Use Zoho Survey to collect data for customer satisfaction, feedback, business, research, HR, and more.
Zuora empowers businesses to modernize legacy order-to-cash systems with a new architecture designed to automate the entire lifecycle of their subscribers.
Callmaker helps companies get 10-50% more target calls from potential customers.
eGain is #1 digital customer engagement software with complete suite for a multichannel world with apps like live chat software, email, knowledge software
Virtual Customer Assistants For The Real World
ilos is a video platform for universities and organizations to easily record, share, edit, and manage videos on the cloud within one app.
Informedy specializes in creating interactive post-purchase content so you can identify, support and connect with the people who own your products.
The first platform built around the customer
Survey App for iPad. Perfect for in-store mobile data collection. Create a Customer Satisfaction Survey online and offline. Free trial available.
Improve B2B Experience with a customer experience management platform that aligns data, interactions and deliver accurate insights. Request a demo and start the journey of customer experience optimization. Find out more.
viavoo, solutions pour améliorer l'expérience client (CX) et optimiser vos actions marketing, par l'analyse sémantique de la Voix du Client. En continu.